Refund policy

Returns & Refunds

This policy covers Slow Mill coffee gear, including manual grinders, scales, brewers, kettles and starter kits.

Damaged or faulty gear

Contact hello@slowmillcoffee.com within 30 days of delivery with your order number and clear photos. We will review the issue and arrange a replacement or full refund. You do not need to ship damaged or faulty gear back to China. Please contact us before sending anything back.

Wrong or missing items

Contact us within 30 days of delivery with your order number and photos. We will arrange the correct or missing item at no extra cost.

Change-of-mind returns

Unused coffee gear in its original condition and packaging may be requested for return within 30 days of delivery. Return shipping is paid by the customer. Original shipping charges are not refundable for change-of-mind returns. Contact us before returning an item so we can provide the return address and instructions. Refunds are issued after the returned item is received and checked.

Manufacturing-defect warranty

Manual grinders, kettles and brewers are covered against manufacturing defects for 3 months from delivery. Contact us with your order number and a short video of the issue; we will review it and arrange a replacement part or product.

Coffee products

If coffee arrives damaged, stale or with a clear quality defect, contact us within 30 days of delivery. We will replace it or issue a refund where appropriate. Because coffee is perishable, change-of-mind and taste-preference returns are not accepted.

Order cancellation

You may request cancellation within 2 hours of placing an order. After that, cancellation is not guaranteed because the order may already be in preparation.

Refund timing and contact

Approved refunds are sent to the original payment method and usually appear within 5–10 business days after approval. For help, email hello@slowmillcoffee.com.